Shipping & Return Policies

Shipping Policy

At RAVANA-h, we place a strong emphasis on the importance of timely delivery. Our goal is to ensure your orders reach you promptly and efficiently. To provide clarity and transparency, we have established the following shipping policy:

Order Processing: Orders are typically processed within 5 business days. Please note that this processing time does not include weekends and holidays. We are committed to expediting your order while maintaining the highest quality standards.

International Orders: For our valued international customers, it’s important to be aware of potential customs fees, import taxes, and duties that may apply to your orders. These charges are determined by your country’s customs regulations and are not within our control. We recommend researching and understanding your country’s specific import policies to facilitate a smooth shipping experience.

Returns Policy

We want you to love what you buy from us. If you’re not completely happy with your purchase, don’t worry – returning items to us is easy and straightforward. Here are the details:

Eligibility for Returns:

To return an item, it needs to be in the same condition as when you received it and in its original packaging.
You have 7 days from the day you received your order to contact our customer support team at Ravanah and start the return process.
We’ll refund your money using the same payment method you used when making the purchase.

Some Things to Keep in Mind:

Please be aware that a few items may not be returnable for various reasons.

If you have any questions or need assistance with a return, don’t hesitate to reach out to our friendly customer support team at Ravanah. We’re here to help!

This Policy describes how RAVANA-h (“we,” “our,” or “us”) collects, uses, and shares information when you use our website https://ravanah.com/ and our services.
By using the Site and our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please avoid using the Site or our services.

Information We Collect

Personal Information: When you visit our Site, we may collect certain personal information such as your name, email address, postal address, phone number, and payment information.
Usage Information: We may collect information about your interaction with our Site, such as the pages you visit, the products you view, and the links you click.
Device Information: We may collect information about the device you are using to access our Site, including device type, operating system, browser type, and IP address.

1. Contact forms

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

2. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

4. How Long We Retain Your Information

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

5. How We Use Your Information

We may use the information we collect for the following purposes:

To provide and improve our services, including processing orders and transactions.
To communicate with you about your orders, account, and provide customer support.
To send you promotional offers, newsletters, and other marketing communications (you can opt out at any time).
To analyze and improve the functionality of our Site and services.
To prevent fraud and protect the security of our users.

6. Information Sharing

Visitor comments may be checked through an automated spam detection service. Also, we may share your information with third parties in the following circumstances:

Service Providers: We may share information with third-party service providers who help us operate and improve our services.
Legal Compliance and Protection: We may disclose information in response to a legal request or to comply with applicable laws and regulations.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

7. What Rights You Have Over Your Information

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.